Trulia Survey Suggests Poor ROI on Real Estate Listing Sites


This from an October 2008 Press Release on Trulia.

According to a survey, paid for by Trulia*:

  • More than 70 percent of non-homeowners surveyed say they have no plans to purchase a new home in the next year;
  • Only 12 percent of non-homeowners say they expect to buy a home in the next 12 months;
  • 92 percent of homeowners and 70 percent of non-homeowners say they plan on just staying put over the next 12 months;

Ah.. call me thick as a brick but why would you advertise the fact that agents who PAY for featured listings and ads on your website are marketing to a large majority of folks who have no intention of making a real estate move in the next year? It may be news but it looks like dumas marketing to me.

Now, if Trulia offered real estate agents a discount on ads because of this survey, THAT would be something to issue a press release about. Feel like giving agents a break, Pete? Here’s a golden opportunity for you to show real estate agents you’re on their side in a tough market. How’s 15% off the cost of their ad sound?

Rant continued:

Aside from the marketing faux pas, might this negative proclamation, revealed by a mere 5 day survey (9/19- 9/23) “adjusted for respondents’ propensity to be online” (?)* do a disservice to local agents trying to sell homes for clients AND a disservice to the public, by offering justification for standing on the sidelines as the wisdom of the crowd? “Hell, if no one else is buying for a year, I may as well just stand pat too. Thanks Trulia.” Well, at least if agents start griping about their advertising ROI and lack of conversions, you’ll have something to hang a hat on.

92% of homeowners staying put for a year? I don’t buy it. Sounds more like an American Daydream. I would have proclaimed the survey a bunch of crap, flushed it down the Trulia office toilet and told those Harris poll pushers they weren’t getting paid. I think the survey stinks on so many levels.

First, consider the logic of such a poll, that forecasts home buying activity going forward a year. Are you serious? On a day when the market nosedives 700 points I may say “Heck no, I’m not buying any more stock for a year.” But the next day, when the DOW rebounds, I may change my tune to “Hell yeah I’m buying stock, this is a bargain and long term this is a great opportunity.”

This survey reminds me of my youth when, after a long night of drinking, I knelt at the porcelain throne and swore off Boones Farm Apple Wine for a year. I see absolutely no reliability to such a survey. I’d certainly not issue a web wide press release supporting it.

Second, did you even consider the methodology may be flawed? 2507 people across a nation of 300 million (75+mil being homeowners) is a piss in the ocean. (A statistician may be able to predict the growing acidic global oceanic ph based on it, but I’ll still swim in Hawaii.) Besides, who are these folks? Where are they living– how many you got in there from high foreclosure markets? Do you know? Do you care? Before taking the time and money to issue a press release of such negative import to the global web, you might want to ask the Harris poll people to elaborate beyond age and income– reminds me of the methodology used by lenders to fund the loans that got us into this pickle. Oh yeah, Harris factored in “online propensity”. Is that anything like a no doc loan?

Those Harristaticians might be good number crunchers (how hard is it, anyway, to do magic tricks with polls, especially using “online propensity” sleight-of-hand?), but they might not know diddley about asking the right real estate questions and meaningful local buying population samples. I’d love to see those questions.

Third, real estate is LOCAL. This is the biggest fly in the ointment. First of all, a national survey that says “in general, real estate buying is down” is a statement of the obvious— but not all markets in all price ranges among all buyers, suck. Agents get that, don’t the Trulians? But a national survey to gauge local consumer buying behavior for the next year? Please, some one sing me a sad song, I think I may laugh myself to death.

Maybe Trulia ought to fix its ad:

End of Rant.

*Survey Methodology (how much did you pay for this hokum, Pete?)

This housing study was conducted online within the United States by Harris Interactive on behalf of Trulia between September 19-23, 2008 among 2507 general population adults age 18 years or older, 1549 of whom were homeowners and 958 of whom were not. Results were weighted as needed for age, sex, race/ethnicity, education, region and household income. Propensity score weighting was also used to adjust for respondents’ propensity to be online. No estimates of theoretical sampling error can be calculated; a full methodology is available. (emphasis added)

Technorati Tags: , ,

Share This Post
  • SM
    Markets are very location specific as many of you have said. Here in Bay Area, it varies greatly. San Francisco is still doing very well with overbids and houses flying off the shelves, but across the bay, the poop has hit the fan. Any poll that any news source does these days is all fluff, they don't mean anything but to fill blank space with meaningless information.

    Sean Murphy, Rofo - Oakland Office Space
  • I agree. I think general national doom & gloom news surveys are of
    questionable applicability to a local market & do more harm than good and
    encourage people to stay on the sidelines -- that decision is better made
    knowing the conditions in YOUR particular market, given your particular
    circumstances. It's like deciding whether to put a coat on in Miami when
    the national temperature average is 55 degrees.

    But this survey I find particularly absurd --- a poll that tries to predict
    future behavior going forward 1 year is meaningless, not only to real estate
    professionals but anyone who stops to think about it. For an industry
    website to determine that this deserve a press release surprises me, not
    only from a logic standpoint but from a marketing one-- how can you ask
    agents to buy your ads when you are announcing to the world wide web (those
    folks who may use online sites) that 92% of homeowners plan on staying put
    for the next year? I don't get it. Who's call was that? I'd call it was an
    American Nightmare poll.

    As I said in the post, if things are so bad, DO something about it--- give
    agents a REDUCED ad rate. Now that would be good marketing IMO. What say
    you Pete Flint?

    Politicians buy the polls, while soldiers pay the tolls.
  • It's surveys like this that make me unsure of whether or not to buy a home. Is the market at rock bottom yet? Who knows. I guess everything depends on if there is money available and what your credit score is...
  • Nothing like bad news to keep folks on the sidelines.
  • LRF
    Trulia isn't a company of experienced real estate professionals - they are a marketing company, and they must have readers. They will continue to dispense whatever information they think will get them readership, and sell various forms of advertisng because of the volume of readers.

    It's simply too bad that the readers aren't more sophisticated, and that the agents who advertise are not either.
  • Patient asks the doctor: "Are you going to take my pulse rate?"
    Doctor: "No need. The national average is 68, so you're fine."
    Patient: "But why do I feel so strange?"
    Doctor: "Well, maybe because the average human has one breast and one testicle."
  • Oh boy, talk about denouncing a whole industry with no thought given to how very local real estate is! And what about what might have been going on in the country and economy during the limited window of the poll timeframe? As you pointed out in your post, whatever was going on during those days could have major effects on how people responded on any given day.

    Real estate is so very local, and why does no one bother to ever say that when they put out releases like that one? Real estate in my area, priced properly, moves pretty quickly, and often with multiple offers. Heck, we've even been seeing some homes and condos sell over their asking prices, not a lot but a few have been. Imagine that!

    I have a very hard time believing those poll numbers mean anything that people can hang their hat on....... 2500 people sure seems to me to be a very weak poll for the prediction of real estate purchases.
  • you eastern boys sure know how to get cranky :>)

    Rudy, with due respect.

    If I correctly understand your business model I suggest that as an internal predictor to help you understand your business future, this poll might have value.
    Alternatively, to tell your customers that they are in deep shit is entirely an incorrect proposition.
    It is however, a good way to assure a compressed Trulia future.
    See yah on the street :>)
  • Sigh...............real estate is local.................last week a condo in Belmont Heights sold in 8 days..................I had an offer accepted today on a home in California Heights that was on the market for 3 days...............any decent listing priced anywhere near market value is receiving multiple offers...................such a sad state of affairs.

    As long as people can get loans they are going to buy homes!
  • It's a poll.

    Whether it's Harris, CNN, FOX NEWS, CBS, NBC, Pollster, Gallup, Touluna, USAelection Polls, New York Times, Poll Daddy, Facebook Polls, Wordpress plugin polls etc......they get a pulse on the thoughts of a sample audience over a given period of time.

    We wanted to get a pulse on what American's were thinking so went to Harris. The survey is something that we will be tracking over time.

    Have a wonderful weekend. I know I will :)

    I'm Rudy Bachraty from Trulia.com, and I approve this message!
  • "Propensity score weighting was also used to adjust for respondents' propensity to be online." WTF?? Can somebody please decipher what that gobbledy-gook means and what possible effect it has on the accuracy of the poll? And no estimate of sampling error?? How about +/- 50%? That ought to about cover it...man, we must have half of the 8% of buyers here in our market! Heck, I don't know what I'm gonna be doing in the next 30 days, let alone a year, but I can tell you one thing: we'll be selling houses. So many things could happen that could totally invalidate this poll. We expect gloom and doom from the MSM, but from within our industry? Thanks a bunch...
blog comments powered by Disqus

Blog Widget by LinkWithin