Everyone knows one of the best ways to build your real estate business, or any business, is to get referrals from satisfied clients. Satisfied clients sow the seeds for your future clients by their referrals. But how do you get satisfied clients.. Here is a simple method—Ask Why.
Client Feedback Form: Why was the client satisfied?
After every transaction, it is a good idea to get your client’s satisfaction rating. But more important is WHY the client was satisfied or dissatisfied. Knowing why will help you understand what a client truly values. Continue doing those things and try to improve on them. You will get more satisfied clients and more referrals.
The Referral Follow-up: Why did the client refer you?
Don’t just thank your client for sending you a referral, ask them why they referred you. Once again, knowing why will give you an understanding of your positive qualities. Enhance those positive qualities to get more satified clients and thus, more referrals. Oftentimes, your clients know your good qualities better than you do.
Simple.
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